Support
Last updated: October 10, 2026
Email hello@airclear.app and a person will read it. We aim to reply within two business days.
Include the app version from the bottom of the Account screen, and the location you were checking if it is about a verdict.
Reporting wrong airspace data
Use the report button inside the app rather than email. It sits on the result sheet after you tap the map, and on the rules pages. It sends the exact point you tapped along with the app and ruleset versions, which is what makes a report investigable; a description alone usually is not enough to find the problem.
Reports go into a research queue and are checked against primary sources. That takes time, because the fix is reading the statute or the FAA dataset rather than taking our word or yours for it. Reports are anonymous unless you choose to attach your account.
What AirClear covers, and what it does not
AirClear covers the United States only. It checks federal airspace, state law and state park land, and citywide ordinances for a small number of cities whose rules we have read in primary source.
Local ordinance coverage is deliberately narrow. A quiet Local tab means AirClear has not checked that city, not that the city allows flying. There are tens of thousands of municipalities in the United States and we would rather cover a few honestly than imply we cover them all.
If a data source does not answer, the app says so instead of showing a clear result. A caution banner or a "could not verify" line is the app working as designed, not a bug.
AirClear is not an authorization
AirClear is an information tool. It does not file LAANC requests, it does not grant permission to fly, and it does not replace the FAA's official sources or your own preflight checks. You remain responsible for the legality of your flight.
Account questions
Resetting your password. Use "Forgot password" on the sign-in screen. The link opens a page on this website, so you can finish the reset on a computer.
Changing your email. Account, then Email. Confirm from the link sent to the new address.
For anything about your data, see the Privacy Policy, which covers what is collected, how to delete it, and who processes it.
Deleting your account
In the app: Account, then Delete account. It asks you to type DELETE, and then it is immediate and permanent. There is no grace period and no undo, and we cannot restore an account afterwards. If you signed in with Apple, AirClear is also removed from your Apple ID's Sign in with Apple list.
From the web, without the app, if you have lost your phone or already removed AirClear: use airclear.app/delete-account. Enter the address on your account and we email you a link; opening it brings you back to a confirmation step. It never asks for your password, and nothing is deleted until you confirm.
If you can no longer get into that inbox, email hello@airclear.app from any address, tell us the address on the account, and we will check it is yours before deleting anything.
Contact
General support, privacy requests, and everything else: hello@airclear.app